The procedure described here provides a method to resolve problems involving NANPA using our supervisory escalation process.

Any reported issues will be provided to the appropriate manager for initial review and resolution. The manager will investigate and report to the complainant within one business day. If the issue is not resolved to the satisfaction of the complainant within five business days, the matter will automatically be escalated.

If the supervisory escalation process has not resolved the issue, the formal complaint process is available.

For matters concerning NANPA, please contact Florence Weber, Vice President, NANPA at fweber@nanpa.com or 925-420-0340.